What you might want to know
Take a quick look to see if your question is already covered in our answers. If not, feel free to reach out to us.
Most frequently asked questions:
Our online shop offers free shipping on orders over 49 EUR.
We offer free shipping on our entire range within Germany for orders of 49 EUR or more. For orders under 49 EUR, we charge a surcharge of 3.90 EUR or 7.90 EUR.
For orders to all other European countries, we charge a flat shipping rate of 6.90 € or 8.90 €.
You can find a detailed overview here:
View shipping costs
As a rule, the delivery time within Germany is 2-4 business days. For deliveries abroad, it is generally 4-6 business days. If your order takes longer than that, it is usually due to delays at the shipping carrier. We apologize for the inconvenience, but unfortunately, we have no direct influence on the shipping process.
Green Guardia beneficial insects are securely packed in a padded envelope and shipped via Deutsche Post Letter or DHL Warenpost. Please remove the shipment from your mailbox immediately upon receipt. Unfortunately, delivery to Packstations or post office branches is not possible for beneficial insects, so please always provide a home address.
Unfortunately, it is generally not possible to change the delivery address afterward, as the shipping process starts automatically immediately after the order is placed and cannot be stopped. An exception is made for follow-up deliveries of parasitic wasps. If the delivery address for these needs to be changed, please let us know at least 14 days before the next delivery, and we will be happy to update it.
Has your order been on its way for a while, and you are worried it might not arrive? If 5 business days have already passed since the shipping confirmation, please do not hesitate to contact us. While we have no direct influence on the delivery by our shipping partner, we will do our best to find a suitable solution for you quickly.
Our beneficial insects are shipped fresh daily and are packaged in a way that allows them to remain viable even if delivery is delayed.
Depending on the type of beneficial insect, they can remain active in their packaging for up to 15 days. Their activity slows down in colder temperatures, but they remain ready for use.
We recommend applying the beneficial insects as soon as possible after receipt according to the instructions so that they can take full effect.
If something is wrong with your order, please contact us within 24 hours of receiving the shipment by sending an email with clear photos to info@greenguardia.de.
Yes, shipping within the short timeframe is generally not a problem. Especially before long holidays like Easter or Christmas, we ensure that deliveries arrive either well before the holidays or are shipped only afterward.
The invoice is generated after your order payment is received and is sent directly to you via email. If you cannot find the invoice in your inbox, please check your spam folder. If it is not there either, you can contact us at any time – we will be happy to resend it to you.